Privacy Policy

Definitions

This section clarifies key terms used throughout the policy to help you understand what types of information we process and how we refer to our service relationships.

Personal data means any information that identifies or can be used to identify an individual, such as names, contact details, identity numbers, property preferences and transaction records collected in connection with Veyanta services.

Processing refers to any operation performed on personal data, including collection, storage, use, disclosure, modification, analysis and deletion necessary to provide property search and related services.

User refers to any individual who interacts with Veyanta services, including prospective buyers, tenants, property owners, consultant and site visitors seeking premium apartment information in Singapore.

Service denotes Veyanta’s digital and offline offerings related to luxury apartment search, shortlist creation, viewing coordination and advisory support provided at gvanta.club and through our local office at 4 Kerbau Road, Singapore, 219143.

Cookies are small data files placed on devices when a user visits a site; they help remember preferences, enable authentication and support analytics that improve the property search experience.

Data You Provide

When you register for services, request viewings or contact us, you may provide the following types of personal data:

• Contact details such as name and email address used to communicate about property opportunities and appointments.
• Profile information and preferences including budget range, desired apartment features, preferred neighborhoods and lifestyle requirements.
• Identification or verification details supplied when necessary to complete transactions or compliance checks.
• Correspondence records such as messages, inquiries and feedback platform with our consultants via email, chat or phone.
• Transaction-related information when you engage purchasing, leasing or advisory services, including contract and payment details where applicable.
• Optional information you choose to share such as referral source, move-in timelines and special accessibility needs to improve service matching.

Third-Party Sources

We may receive data about you from trusted third parties to enrich service delivery or comply with legal requirements. Sources are chosen to protect your interests and service quality.

• Property listing platforms and partner agencies supplying listing details, floor plans and public property records.
• Payment processors and business partners for billing-related information where transactions occur through our services.
• Analytics and advertising services that provide aggregated insights to help us tailor content and measure campaign effectiveness.

Legal Basis for Processing

We rely on appropriate legal bases to process personal data, consistent with applicable privacy laws and the nature of the service being provided.

• Performance of a contract: processing necessary to provide the services you requested, such as arranging viewings or managing purchases.
• Consent: where you have explicitly agreed to receive marketing communications or optional profiling.
• Legitimate interests: for fraud prevention, platform security, analytics and service improvement, balanced against users’ rights and expectations.
• Compliance with legal obligations: processing required to meet statutory or regulatory requirements in Singapore and jurisdictions where services are provided.

Data Sharing

We share personal data only with parties necessary to deliver the service and under safeguards to protect your information and privacy rights.

• Service providers and suppliers who support listing delivery, analytics, communications and IT operations under contractual confidentiality terms.
• Professional advisors, such as legal or business partners, when required to complete transactions or provide advisory services.
• Real estate partners and agencies that help coordinate viewings, valuations and property inspections as part of the search process.
• Payment processors and banks involved in processing service fees or transaction-related payments, where applicable.
• Authorities or parties when disclosure is necessary to comply with legal obligations, risk management or judicial processes.
• Affiliated companies for internal business purposes, subject to appropriate privacy safeguards and only where necessary.

Data Retention

We retain personal data only as long as necessary for the purposes described, consistent with legal, regulatory and operational needs.

Account records and essential service data are kept while your account is active and for a period afterward as required for legal or administrative purposes.

Communications and correspondence related to property searches or transactions are retained for a reasonable period to support service continuity and dispute resolution.

Technical logs and analytics data are retained in aggregated or anonymized form to support performance analysis and security monitoring, typically for a limited retention window.

Upon request and subject to legal and contractual constraints, we will delete personal data that is no longer required for legitimate business purposes or compliance obligations.

User Rights

You have rights regarding your personal data and how we process it. Requests can be submitted to our contact address for verification and handling.

• Right to request access, correction, deletion, restriction or portability of your personal data, and to withdraw consent for marketing communications where applicable.
• Right to access personal data we hold about you and receive a copy in a commonly used format.
• Right to request correction of inaccurate or incomplete personal information held by Veyanta.
• Right to request deletion of personal data where retention is no longer necessary or where processing is based on consent withdrawn.
• Right to restrict or object to certain types of processing, including profiling and direct marketing.
• Right to data portability where processing is based on consent or performance of a contract and automated processing is used.
• Right to withdraw consent for processing activities that are consent-based, without affecting processing already carried out.
• Right to lodge a complaint with a supervisory authority if you believe your rights under applicable data protection law have been infringed.

Marketing Communications

Veyanta may use your contact information to send service updates, property alerts, and marketing materials about premium listings or events aligned with your preferences. We tailor marketing to help you find luxury apartments and commitment opportunities efficiently. Marketing messages are based on your profile and stated preferences; you can change these settings anytime.

To stop receiving marketing communications, follow the unsubscribe link in any marketing message, update your preferences in your Veyanta account, or contact us by phone or mail. Processing of your unsubscribe request will generally take effect within a few business days.

Links to Third-Party Sites

Our website may contain links to partner websites, listing platforms, or service providers. These third-party sites have their own privacy practices, and Veyanta is not responsible for their content or data handling. We recommend reviewing any third party’s privacy policy before sharing personal information.